Service & Repair Code

The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.

By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction.

In November 2011, the Service and Repair Code was awarded full Office of Fair Trading approval and now operates as a Chartered Trading Standards Institute approved code, giving you the confidence that, with a Motor Codes garage, you can be sure to receive professional, reliable service.

Please use our Garage Finder to seek out your local Motor Codes garage and, when you’ve used a Motor Codes garage, please leave feedback here for all to see.

The Code covers:

  • Independent garages
  • All servicing and repair work
  • Franchised dealers/manufacturers

What the Code means to you…

  • Honest and fair services
  • Work completed as agreed
  • Competent and conscientious staff
  • Open and transparent pricing
  • Invoices that match quoted prices

What do I do if I have a problem with my garage?

You should always liaise with the garage in the first instance to allow them the opportunity to resolve your complaint.

If you have exhausted the garages complaint process and you need further advice you can contact our Advice team on 020 7344 1651 (option 1); lines are open between 9am to 5pm Monday to Friday excluding bank holidays.